FAQ – Frequently Asked Questions
Can I visit the museum without a reservation?
The museum is accessible throughout the year by reservation only. As a lively museum we want to provide our visitors with the best possible experience. The role of our entertaining guides is also to enable you to try some of our centenary rides and attractions and activate musical and automatons shows through the tour.
However, the museum opens to the public twice every year for special openings with no reservation required: For the European Heritage Days (3rd weekend of September) and for the Festival du Merveilleux (From December 26th to the end of the Christmas holidays).
There are no guided tours during these special openings.
If I am not part of a pre-arranged group, can I still visit the museum?
Joining one of our guided tours as individual visitors is very simple. You can either book your tickets online, or call us to make a reservation for one of our tours according to the availabilities.
I have booked a tour for the Musée des Arts Forains, can I also visit the other rooms?
The Musée des Arts Forains is the name of one of our rooms, yet it also how the general public calls us. During the guided tours our guides will take you to at least two rooms of the Pavillons de Bercy, including the Musée des Arts Forains.
Am I allowed to try the vintage merry-go-rounds?
Through the guided tour, your guide will invite you to try some of our centenarian carousels and fairground attractions. These 19th century rides were primarily intended for adults, but accompanied children are allowed to try them as well.
Is there a minimum age to visit the museum?
There is no age restriction to visit the Pavillons de Bercy, yet the tours are always guided. Despite their liveliness, their duration may feel a little ling for younger children who aren’t used to remaining focused.
Can I take pictures in the museum? With a flash?
Souvenir photos to be kept for the family are allowed, with or without a flash.
Amateur or professional photographs must be authorised beforehand. Their circulation, publication and sale are forbidden, regardless of the medium used.
Are dogs allowed?
Assistance dogs are welcomed. Small dogs carried in a bag are allowed.
Is there a locker room or a left luggage office?
We have neither a locker room nor a left-luggage office. There is no room dedicated to leaving your luggage. Moreover, since the reinforcement of the Vigipirate plan, luggage that is larger than cabin-size is not allowed on the site.
Can I have something to eat on site?
Throughout the year there is no food service or bar in the museum.
During the special openings lights snacks are available.
Is there a shop ?
There is no shop during the year. A temporary shop is open specifically during the special openings.
Is there a reduced admission?
Our reduced admission is intended for visitors with disabilities. We are a private and entirely self-funded museum. Each visitor thus contributes to the preservation of this unique heritage.
Are ICOM cards accepted?
The museum is not a member of ICOM, and therefore does not accept ICOM cards.
Do I get a free admission if I have a press card?
Only authorized journalists who have arranged a tour to write a report or an article about the museum can be given a free admission.